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Free Returns

Not diggin' your purchase? Well, we definitely don't want you to be disappointed!

We only accept returns postmarked within 30 days from the purchase date, but we’ll cover the cost of your return shipping!

  1. Please contact Customer Service by submitting a ticket on our site here or emailing us at support@evanandjane.com, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
  2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  3. Drop off your package at the local post office.
  4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your original payment account. Once your refund has been issued, you will receive a confirmation email. 

CONDITIONS

  1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
  2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
  3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. 
  4. We do not take returned items that were sent back by you directly without checking with us first.

Note: The original shipping fee and insurance are non-refundable.

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