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Frequently Asked Questions

How do I make a return?

  1. Tape the provided UPS or USPS label to the outside of your Evan & Jane return. Please ensure all previous shipping labels or information has been removed.
  2. USPS Label? Drop it at your local post office! UPS label? Take it to your closest UPS Store! Will I get charged for return shipping?

Will I get charged for return shipping?

Never pay for return shipping! Postmark your item using our return label within 10 days after receiving your order. Evan & Jane will cover the return shipping costs, and you will be refunded in full for the cost of your item.

Didn't get it postmarked within 10 days? If you choose to use our label, the label cost of $7 will be deducted from your merchandise refund. You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records. If you have any questions or concerns about Free Return Shipping, please contact our Customer Service department at support@evanandjane.com.

Please note: When combining multiple orders as one return, the cost of the return label will be determined by the item with the oldest ship date.

More Info on Returns

How do I make an exchange?

  1. Email us at support@evanandjane.com.
  2. Our customer service representatives will create a new order for the new item you would like to receive in exchange. You are charged at this time for the cost of the merchandise, and it will be shipped to you with free ground shipping within the contiguous United States.
  3. Return the item(s) you would like to exchange by following the next two steps.
  4. Tape the provided UPS or USPS label and tape it to the outside of your Lulus return.
  5. USPS Label? Drop it at your local post office! UPS label? Take it to your closest UPS Store!

No waiting! Your new items will be processed and shipped out promptly after contacting customer care. When your return is received and processed, we'll email you a refund notification.

*When returning items with our UPS or USPS labels, a $7 shipping cost will be deducted from your refund credit. If your return is postmarked within 10 days from the day you receive your order, return shipping will be free. Exchange shipping to Alaska & Hawaii is $7. Exchange shipping on orders shipped to Puerto Rico, Guam, and the US Virgin Islands is $10.

You can also return items via an insured mail service of your choice to:

Evan & Jane Returns
1366 Broadcloth St #301
Fort Mill, SC 29715
USA

If you are not using our return label, we ask that you please either include your original packing slip or a piece of paper with your order number written on it with your return. Return your item(s) using an insured postal carrier. When your return is received and processed, we'll email you a refund notification. You are responsible for return shipping costs.

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Evan & Jane is not responsible for missing, damaged, or packages lost in transit.

More Info on Exchanges

More Info on International Exchanges

How long does it take to get refunded?

Most returns are processed within 7-10 business days after we receive your return. Once your return has been processed and your refund issued, you will receive a return confirmation email. We won't leave you hanging!

More Info on Returns & Exchanges

How do I know if an item is going to be restocked?

If an item has an available restock date, it will be posted on the Product Page. Simply click on the size you are interested in and enter your email, and we'll alert you when a full shipment has been received! Please note that these dates are estimated and dependent upon manufacturer availability. If an estimated arrival date is not yet available it means that we haven't placed an order for the item just yet, so keep checking back in case a return is received in your size!

Can I use more than one Promo Code on an order?

Unfortunately, our system is set up so that we can only apply one Promo Code per order. If you have any coupons with future expiration dates, make sure to save them for use on your next order!

Will my promo code be deducted from my refund?

Promotional value is subject to adjustment. For promotions with a minimum required spend, promotional savings will be deducted from refunds if a cancellation or return causes your order subtotal to drop below the required spend.