Frequently Asked Questions


What is the return policy?

We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the process super easy for you.

Check out our Returns & Exchanges page here.

What are the shipping options?

FREE WORLDWIDE SHIPPING ON ALL ORDERS

Read more on our Shipping Information page.

What are the international taxes, duties, etc. that I have to pay?

Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility.

When will I receive my order?

US orders are typically shipped within 1 to 3 business days, and arrive in 7 to 14 business days. You will be emailed a tracking number once your order has been shipped to track your package. For orders shipped outside of the continental United States please allow 15 to 30 business days for delivery.

More Shipping Information

How do I make changes to an order I’ve already placed?

Please email us as soon as possible at support@evanandjane.com so that we can correct your order.

How do I make sure I order the right size?

Our Size Guide is a general guide to our clothing sizing, it is comparable to a lot of retail companies that may carry similar brands. If you have more questions and concerns about sizing and fit, feel free to email support@evanandjane.com so we can assist you better.

View Size Guide

How do I know if an item is going to be restocked?

If an item has an available restock date, it will be posted on the Product Page. Please note that these dates are estimated and dependent upon manufacturer availability. If an estimated arrival date is not yet available it means that we haven't placed an order for the item just yet, so keep checking back in case a return is received in your size!

Can I use more than one promo code on an order?

Unfortunately, our system is set up so that we can only apply one promo code per order. If you have any coupons with future expiration dates, make sure to save them for use on your next order.

Will my promo code be deducted from my refund?

Promotional value is subject to adjustment. For promotions with a minimum required spend, promotional savings will be deducted from refunds if a cancellation or return causes your order subtotal to drop below the required spend.

Still need help? Contact us here!